by Gunther Walravens | okt 15, 2022 | News
Customer cross company recently released the results of a customer loyalty KPI study with 265,000 companies. One remarkable conclusion is that customer satisfaction scores once considered a leading indicator of loyalty, has diminished in value. Customer cross...
by Tom Carnewal | mrt 10, 2022 | Media, News
This morning, many of our colleagues from our Paris’ office woke up with a hangover. The elimination of the French champion PSG in last night’s Champions League 8th finals caused an icy atmosphere at the coffee machine. One colleague even put the L’Equipe cover as a...
