our offering

  • C-Level & strategic Customer advise
  • INTERIM & crisis MANAGEMENT
  • MOTIVATIONAL KEYNOTES
  • Customer Success solution & platform set up
  • Customer Success Workshops & CONSULTING
  • DIGITAL TRANSFORMATION Projects
Launch your customer success - Starter Pack

This fixed price package is the ideal stepping stone for SMB or startup companies who want to get their customer success strategy up-and-running in less than 3 months.

The pack includes a half day workshop, a key take away session, an 8-week follow up and review plan and a motivational keynote or team building activity.

Fixed price for the Starter Pack with keynote is at 5.000 EUR. Price with team building activity is to be agreed.

 

Monetize your customer success - Advanced Pack

Higher revenue and faster growth is the objective of this fixed price offer. You have a customer success platform in place but you want to take your investment to the next level? You want to optimize your customer strategy? You have a hard time making money from your customer success actions? Then this is the pack you need.

The pack includes a full focused plan: a full day analysis workshop, an action plan, a KPI and objectives alignment and a team or organisation motivational session. We follow up weekly on your results and optimize actions for success. An Advanced Pack Next Quarter (€ 9.900) and Advanced Pack Fiscal Year (€ 19.900) are available, according to your needs. 

Interim Management

We offer short term or crisis management  in the field of Customer Service, Customer Success, Recurring Revenue optimization (CCO or CRO) or Customer Experience. Missions can be international and multilingual (EN/FR/DE/NL/ES) and have a maximum duration of 12 months.

Daily or monthly rates are negtioable.

 

CaaS - Customer success as a Service

You want help or advise on securing your recurring revenue? You must tackle a client retention issue? You need a temporary hand to solve a customer success problem? But you want to keep the cust under control? Then this is your best choice. We agree on the scope, the objectives and the fixed price and together we solve the issue. You only pay when the objectives are met: NO CURE, NO PAY.

Boost-your-team workshop

Change is difficult and transformation is hard. This is why we offer in person and online workshops to boost your team and vitalize your organisation in these hard times.

A combination of workshop and teambuilding will bring motivation and new insights to your team. Packages are taylor made and price is to be agreed.

Book a motivational keynote

We offer two motivational keynotes on two different subjects:

  1.  The Customer Cross – your recipe for customer success
  2. Digital Transformation is cooking (with the kitchen on fire)

More info can be found by clicking on this link.

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