WHITEPAPER 20 PRICING QUESTIONS

CSMs are in a unique position to gather valuable insights on the pricing strategy, as they have frequent interactions with the customers throughout their journey. From onboarding to training, support, QBRs, and renewals, CSMs have many opportunities to ask relevant questions that can help them assess the customer’s willingness to pay, satisfaction level, competitive awareness, and growth potential.  

Moreover, CSMs are often seen as trusted advisors by the customers, which makes them more likely to share honest feedback on the pricing related issues.  

In this whitepaper, we will provide you with 20 pricing-related questions for CSMs that can help you optimize your pricing strategy and increase your customer retention and loyalty.