SEGMENTATION, THE PUFFERFISH OF CUSTOMER SUCCESS

Digital Customer Success is one of the emerging trends in the SaaS and recurring revenue landscape. With it comes a renewed interest in customer segmentation. Customer segmentation has been used for decades in sales and marketing but in the relatively young discipline...

Churn.FM podcast with Customer Cross

This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
Customer Cross and Skalin sign partnership to celebrate first anniversary

MeltingSpot and Customer Cross sign partnership

Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
Priority is important

Priority is important

Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...