by Tom Carnewal | jun 30, 2023 | Media, News
This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
by Tom Carnewal | mei 26, 2023 | Media, News
Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
by Tom Carnewal | apr 5, 2023 | Media, News
Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...
by Tom Carnewal | mrt 10, 2022 | Media, News
This morning, many of our colleagues from our Paris’ office woke up with a hangover. The elimination of the French champion PSG in last night’s Champions League 8th finals caused an icy atmosphere at the coffee machine. One colleague even put the L’Equipe cover as a...
