by Tom Carnewal | mei 26, 2023 | Media, News
Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
by Tom Carnewal | apr 5, 2023 | Media, News
Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...
by Gunther Walravens | mrt 29, 2023 | News
Customer cross company announced the signature of a referral partner agreement with gainsight, the world’s leading customer success software company. The agreement links the customer cross company to gainsight for a non-exclusive commercial...
by Gunther Walravens | okt 15, 2022 | News
Customer cross company recently released the results of a customer loyalty KPI study with 265,000 companies. One remarkable conclusion is that customer satisfaction scores once considered a leading indicator of loyalty, has diminished in value. Customer cross...
by Tom Carnewal | mrt 10, 2022 | Media, News
This morning, many of our colleagues from our Paris’ office woke up with a hangover. The elimination of the French champion PSG in last night’s Champions League 8th finals caused an icy atmosphere at the coffee machine. One colleague even put the L’Equipe cover as a...
