by Gunther Walravens | sep 5, 2023 | Media, News
Optimize your pricing strategy and increase your customer retention Customer Success Managers (CSMs) are vital for ensuring that their clients achieve tangible results and success with their products or services, leading to contract renewals and reduced churn rates....
by Tom Carnewal | jun 30, 2023 | Media, News
This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
by Tom Carnewal | mei 26, 2023 | Media, News
Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
by Tom Carnewal | apr 5, 2023 | Media, News
Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...
by Gunther Walravens | mrt 29, 2023 | News
Customer cross company announced the signature of a referral partner agreement with gainsight, the world’s leading customer success software company. The agreement links the customer cross company to gainsight for a non-exclusive commercial...
by Gunther Walravens | okt 15, 2022 | News
Customer cross company recently released the results of a customer loyalty KPI study with 265,000 companies. One remarkable conclusion is that customer satisfaction scores once considered a leading indicator of loyalty, has diminished in value. Customer cross...
