by Tom Carnewal | mrt 13, 2024 | Media, News
Customer Cross signs partner deal with skalin, to celebrate first anniversary! Paris/Ghent (March 13, 2024) At Customer Cross Company, we just blew the first candle on our birthday cake last week. And what better way to celebrate this rollercoaster year, than...
by Tom Carnewal | dec 12, 2023 | Media, News
Digital Customer Success is one of the emerging trends in the SaaS and recurring revenue landscape. With it comes a renewed interest in customer segmentation. Customer segmentation has been used for decades in sales and marketing but in the relatively young discipline...
by Gunther Walravens | sep 5, 2023 | Media, News
Optimize your pricing strategy and increase your customer retention Customer Success Managers (CSMs) are vital for ensuring that their clients achieve tangible results and success with their products or services, leading to contract renewals and reduced churn rates....
by Tom Carnewal | jun 30, 2023 | Media, News
This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
by Tom Carnewal | mei 26, 2023 | Media, News
Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
by Tom Carnewal | apr 5, 2023 | Media, News
Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...
