SEGMENTATION, THE PUFFERFISH OF CUSTOMER SUCCESS

Digital Customer Success is one of the emerging trends in the SaaS and recurring revenue landscape. With it comes a renewed interest in customer segmentation. Customer segmentation has been used for decades in sales and marketing but in the relatively young discipline...
Whitepaper 20 Pricing Questions

Whitepaper 20 Pricing Questions

Optimize your pricing strategy and increase your customer retention Customer Success Managers (CSMs) are vital for ensuring that their clients achieve tangible results and success with their products or services, leading to contract renewals and reduced churn rates....

Churn.FM podcast with Customer Cross

This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
MeltingSpot and Customer Cross sign partnership

MeltingSpot and Customer Cross sign partnership

Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
Priority is important

Priority is important

Last night, we from Customer Cross joined an interesting Customer Success Leadership meetup in Eindhoven (Netherlands) on “How to Increase Capacity Without Increasing Headcount” . Our panel gave real life cases and numbers to illustrate how capacity planning,...
You can buy talent, not a team

You can buy talent, not a team

This morning, many of our colleagues from our Paris’ office woke up with a hangover. The elimination of the French champion PSG in last night’s Champions League 8th finals caused an icy atmosphere at the coffee machine. One colleague even put the L’Equipe cover as a...