by Gunther Walravens | sep 5, 2023 | Media, News
Optimize your pricing strategy and increase your customer retention Customer Success Managers (CSMs) are vital for ensuring that their clients achieve tangible results and success with their products or services, leading to contract renewals and reduced churn rates....
by Tom Carnewal | jun 30, 2023 | Media, News
This week we were invited by Andrew Michael from Churn.FM in his world famous podcast on churn and the retention economy. Enjoy this episode where we discuss Customer Success KPIs and how friction hunting leads to a better Customer...
by Tom Carnewal | mei 26, 2023 | Media, News
Customer Cross and French rising star MeltingSpot sign partner deal Paris/Zottegem (Mai 25, 2023) Online customer communities are becoming increasingly important in the world of customer success. Initially often seen as a support feature, customer communities are also...
